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FAQs

Product & Craft 

1. Materials Used

  • We use a variety of materials sourced locally and internationally – ranging from cotton, linen and clay.

2. Handmade Products

  • All our products are handmade – from our pottery collection in Fayoum to all our linen and embroidered products, handcrafted by a women-led cooperative in our artisan atelier in Cairo.

3. Variety Between Products

  • Since all products are handmade, each item is unique, carrying the subtle variations of the handcrafted that make no two pieces alike.  
    Please note that naturally dyed products and pottery will most likely have differences in color tones; these imperfections add to the beauty and story of the product.

4. Collaboration with Local Artisans

  • Ranging from the potters of Fayoum, to textile weavers of Akhmim - ancient Egypt’s historic textile centre - and hand embroiderers of our women-led cooperative in our Cairo atelier.

5. Materials and Care

  • Take a look at our Materials & Care section on each page for more information on how to best take care of our products.
    Most of our products are machine washable, however depending on the material, a number of our products should only be dry cleaned or hand washed.

6. Custom and Made-to-Order Pieces

Payment Terms & Processes 

1. Payment Methods

We accept a wide range of secure payment options through Kashier on our website including:  

  1. Visa 
  2. Mastercard 
  3. Meeza 
  4. VaLU 

2. Secure Payment Information

  • All payments are processed securely through Kashier’s encrypted gateway. We never store your card details on our servers.

3. Payment Charge

  • Your card or payment account will be charged immediately upon completing your order.

4. Payment Installments

  • Through VaLU, eligible customers can pay in installments according to VaLU’s terms and conditions.

5. Multiple Payment Methods

  • Currently, we only accept one payment method per order.

6. Payment Error

  • Double-check your card details or account balance. 
  • Try another accepted payment method. 
  • If the issue persists, please contact our support team for assistance.

7. Payment Confirmation

  • You will receive an order confirmation email once your payment has been successfully processed.

Community & Collaborations

1. Collaborating with Brands and Artists

  • Engaging with local and international crafts people, designers and creatives is at the heart of ANŪT. Building a story and creating a sustainable impact that engages our community as a whole.

2. Joining ANUT’s Community

  • Subscribe to our newsletter mailing list for monthly updates, special releases and curated edits. 

3. Corporate and Hospitality Partnership